Terms of Service

Last updated: January 1, 2025  ·  Effective immediately upon account creation

These Terms of Service ("Terms") govern your use of the Cyticx website monitoring platform ("Service") operated by Cyticx. By accessing or using the Service, you agree to be bound by these Terms.

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1. Acceptance of Terms

By creating an account or using the Service, you confirm that you are at least 18 years of age, have read and understood these Terms, and agree to be legally bound by them.

2. Description of Service

Cyticx provides website uptime monitoring, performance tracking, screenshot capture, and related analytics services. Features depend on your subscription plan. We reserve the right to modify or discontinue any feature with reasonable notice.

3. Account Registration

You must provide accurate information when registering. You are responsible for all activity under your account and must notify us immediately of any unauthorized use.

4. Subscriptions and Billing

Paid subscriptions are billed monthly via Stripe. Subscriptions renew automatically unless canceled before the renewal date. No refunds for partial periods unless required by law.

• Free trials do not require a credit card (unless specified).
• You may cancel anytime through the billing portal.
• Your data remains accessible until the billing period ends after cancellation.

5. Acceptable Use

You agree not to use the Service to:

• Monitor websites you do not own or have permission to monitor.
• Perform denial-of-service attacks or stress testing.
• Circumvent rate limits or attempt unauthorized system access.
• Resell or redistribute the Service without written authorization.

6. Limitation of Liability

To the maximum extent permitted by law, Cyticx shall not be liable for any indirect, incidental, or consequential damages. Our total liability shall not exceed amounts paid by you in the preceding 12 months.

7. Governing Law

These Terms are governed by the laws of the State of Florida, United States. Disputes shall be resolved in the courts of Miami-Dade County, Florida.

8. Contact

For questions: support@cyticx.com

Privacy Policy

Last updated: January 1, 2025  ·  Applies to all Cyticx services

Cyticx is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

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1. Information We Collect

• Account Information - Name, email, password (hashed). Used for authentication and communication.
• Monitoring Data - URLs, uptime logs, response times, status codes. Core service delivery.
• Performance Data - PSI scores, LCP, page screenshots. Performance tracking features.
• Billing Information - Subscription plan, payment method via Stripe (not stored by us).
• Usage Data - Login times, IP address. Used for security and abuse prevention.

2. How We Use Your Information

• To provide and operate the monitoring Service.
• To send alerts, reports, and account-related communications.
• To process billing and manage your subscription via Stripe.
• To detect and respond to abuse or security incidents.

3. Data Sharing

We do not sell your data. We may share with:

• Stripe - for payment processing.
• Anthropic (Claude) - if AI summaries are enabled, anonymized performance data is sent to generate insights.
• Email providers - to deliver alerts and reports via SMTP relay.
• Law enforcement - only when required by valid legal request.

4. Data Retention

Monitoring logs retained per your plan. Screenshots stored for 30 days. Account data retained for 30 days after deletion before permanent removal.

5. Security

We use TLS encryption, bcrypt password hashing, and access controls. No internet transmission is 100% secure.

6. Your Rights

You may request access, correction, deletion, or export of your data. Contact: support@cyticx.com

7. Contact Us

Cyticx - support@cyticx.com